Stylish, Comfort & Elegance

Warranty

Product Warranty Form.
Please complete the fields below to submit your product warranty.

Leather Sofas
Warranty & Information
  1. This Product will be under Warranty for FIVE (5) YEARS from the Ex-Factory date subject to the Term and Condition of the Company;
  2. This Warranty covers the following defects ONLY :-
    1. Wood Maggots
    2. Wood Fracture
    3. Deformation of Cushion Form, except for the Seat Cushion
  3. This Warranty DOES NOT cover:
    1. Misuses
    2. Scratches or damage due to burns, cuts, pets or as result of normal wear and tear;
    3. If the products is tempered with or has been repaired by other party without prior consent;
    4. Damage caused by improper foundation;
    5. Alteration due to environment, light and heat in particular;
    6. Improper cleaning and treating the Product with chemical;
    7. Spills such as acid, solvents, dyes, or other corrosive chemical, ink, paint or body fluids;
    8. Contract, commercial, institutional, rental trade or any other non-residential usage;
  4. This Warranty is only extended to the original delivery address;
  5. Transportation Charges (subject to current market price)to and from the designated services center and the Materials used for re-upholstering will be borne by the Purchaser;
  6. The time frame for repair is subject to the availability of materials. The Company reserves the right to substitute materials of equal quality;
  7. The Purchaser MUST notify the company through the Furniture Dealer from where the purchase is made, of any and all claims in writing;
  8. The Purchaser MUST return the Product to the Furniture Dealer from where the Product is purchased, for the Warranty Claims Verification; Claims will only be acknowledge if there are accompanied by this Warranty Card and the invoices as proof of purchase;
  9. The Purchase is reminded to return the Warranty Registration Card to the Furniture Dealer within Seven (7) Days from the date of delivery for this Warranty to take effect;
  10. This Warranty Card MUST be stamped with the chop of the authorized Furniture Dealer to be effective;
  11. This Warranty is valid within Malaysia ONLY;
  12. The Company will not be held responsible for any incidental or consequential damage arising from the use of this Product, and in no event shall the Company's responsibility exceed the purchase price of the original Product or its replacement.
Serial No
Name
Address
Postcode
Tel(H)
Tel(H/P)
Age
Below 25 25-30
40-50 Above 50
Model
Seater
Date of Purchase
Dealer
Email Address
Reason of Purchase
For New House
Replace Current Unit
Others
Reason for Choice
Friend's Recommendation
Dealer's Recommendation
Advertising
Price
Brand Assurance
Appearance
Others
 
 
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